How switching to a free iPhone works
- Confirm eligibility. Use the checker or apply directly.
- Collect your transfer details: your current phone number, account number, and transfer PIN from your carrier.
- Choose your free iPhone from our device lineup.
- Activate: we transfer your number when the phone arrives.
Switching from another Lifeline provider
Already receive Lifeline? You can usually move your benefit to a new provider. Lifeline allows one benefit per household, so we confirm in the national database that your old service is transferred. Call enrollment on 1-800-463-4699 for help.
Tips to avoid losing service
- Keep your old plan active until your number moves.
- Back up photos and contacts before you swap phones.
- Ask for the transfer PIN early. Some carriers take a day to provide it.
- Use your new phone at least once every 30 days.
Our step-by-step guide to keeping your number has the details.
